Privacy policy
This Privacy Policy describes how Jack's Wife Freda (the "Website, “Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from jwfshop.myshopify.com (the “Website” or the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
You must be 18 years of age to use this Website and a resident of the United States. We do not knowingly collect or maintain any personal information from children under the age of 18, and no part of this Website is purposely designed for attracting such children. If you use the Website from any country outside of the United States, the various communications will necessarily result in the transfer of information across international boundaries. By visiting the Website, you consent to these transfers.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include but is not limited to:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Financial Information
We will require billing and payment information such as credit and debit card information when you make online purchases from the Website. However, all payment transactions entered into on the Website are processed by the third-party payment processor, Stripe Payments Company (“Stripe”). Shopify partners with Stripe for money transmission services and account services with funds held at Evolve Bank & Trust and Fifth Third Bank, Members FDIC. The Shopify Balance Visa® Commercial Credit Card is powered by Stripe and issued by Celtic Bank pursuant to a license from Visa U.S.A. Inc. Use of Shopify Balance must be in accordance with the Terms of service, Account agreement, and Card agreement.
Your payment information when you make online purchases is thus provided to Stripe at the time of purchase, and the Privacy Policy and Terms and Conditions of Use of Stripe will govern use and disclosure of that information. We strongly encourage you to read carefully Stripe’s Privacy Policy and Terms and Conditions of Use which can be accessed from its website. We do not use or store your financial information.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify (“service providers”).
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
· Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
· Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. You can opt-out of receiving communications such as emails by clicking “unsubscribe” at the bottom of the email and following instructions for stopping text messages provided in the text message. You can also unsubscribe by emailing us at shop@jackswifefreda.com.
· Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
· Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Use of Your Personal Information Within JWF and With Its Affiliates
In order to provide you with efficient and reliable services and to improve product and service options available to you, JWF may share your personal information with our affiliated entities, in which case your personal information will be collected, used, disclosed, managed and stored in accordance with this Policy as set forth herein. Our affiliates are companies controlled or owned by us, or companies that control us, or are under common control with us (“Affiliates”). The Site is intended for users in the United States and its territories and possessions, but if you use the Site from any country outside the United States, the various communications will necessarily result in the transfer of information across international boundaries, and, by visiting the Site, you consent to these transfers as required or permitted by applicable law and/or regulations. We will not share your personal information with unaffiliated third parties, except as stated in this Privacy Policy, without your consent. Your personal information will be stored on servers located in the United States.
SMS SERVICE
We will only contact you by SMS with your consent and you may opt out of such messages at any time by following procedures in the SMS Opt-Out Procedure section. We and our third party service providers may contact you by SMS for marketing, customer service, and transactional purposes, among others. If you sign up for our SMS program, cookies may be used to personalize your experience (e.g. we and our service providers may send you personalized SMS texts such as shopping cart reminders).
If you change or deactivate the phone number you provided, you have an affirmative obligation to update your account information and the phone number(s) attached to your account to prevent us from inadvertently communicating with anyone who acquires any phone number(s) previously attributed to you, and any new phone number(s) you attach to your account may receive our standard marketing SMS texts unless you also unsubscribe via the above procedures. You are solely responsible for any of the foregoing misdirected communications sent as a result of your failure to update your phone number(s) with us.
When you sign up to receive SMS texts, these messages may include but are not limited to promotional offers. These messages may use information automatically collected based on your actions while on our Website and may prompt messaging such as cart reminders. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message, in accordance with this Privacy Policy. You may opt out of receiving SMS texts at any time by texting “STOP” to our SMS texts.
SMS Opt-Out Procedure
In order to stop receiving SMS texts from us, you can text STOP to the five-digit short code for the text messaging program from which you no longer wish to receive message (i.e., the five-digit number from which the text messages are being sent). You will then receive confirmation of your opt-out of that SMS program. Please note that this will only opt you out of the specific SMS program associated with that five-digit short code.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We also permit services providers to use Cookies on our Site to perform services for us.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
· With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
· When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent. Your consent may be implied, such as when you provide your personal information when you make an online purchase, or it may be express, for example, we will ask for you consent to share your personal information with unaffiliated third parties for marketing or other purposes.
· With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
· In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
We have not “sold” and “shared” (as those terms are defined under applicable law) personal information over the preceding 12 months. We do not sell, rent, lease, or share or disclose your personal information to unaffiliated third parties for commercial or marketing purposes or otherwise, subject to provisions set forth above or with your prior express consent.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information or personal data about or from children under the age of 16. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
· Right to Delete: You may have a right to request that we delete personal information we maintain about you.
· Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
· Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
· Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
· Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
· Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
· Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us at shop@jackswifefreda.com.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at shop@jackswifefreda.com or contact us at 270 Lafayette Street suite 803, New York, NY, 10012.
